Privacy Policy

1. Who We Are

Nixara Jewels ("we", "us", "our") is a luxury lab grown diamond jewellery brand operated by Nixara Jewels, Surat, Gujarat, India. Our website is www.nixarajewels.com. For privacy-related queries, contact us at nixarajewels@gmail.com.

2. Information We Collect

We collect the following categories of personal information:

• Account information: Name, email address, and phone number when you create an account or sign in with Google.
• Enquiry information: Details you submit via our bespoke, contact, or inquiry forms.
• Order information: Details of jewellery customisation requests and consultations.
• Usage data: Pages visited, time on site, browser type, and referring URLs, collected via analytics tools.
• Cookie data: Preferences and session data stored in your browser (see Section 6).

3. How We Use Your Information

• To respond to enquiries and provide personalised consultations.
• To process bespoke jewellery requests and manage orders.
• To send transactional communications (order updates, OTP codes).
• To improve our website experience and analyse usage patterns.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Supabase — our database and authentication provider (data stored in secure cloud infrastructure).
• Google Analytics — anonymised usage analytics.
• WhatsApp Business — if you choose to contact us via WhatsApp, your message is transmitted through Meta's platform.
• Legal authorities — where required by Indian law or court order.

5. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide services. Enquiry data is retained for up to 3 years. You may request deletion at any time by emailing us.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for authentication and session management.
• Analytics cookies: Google Analytics (GA4) to understand site usage. These are only set after you consent.
• Preference cookies: To remember your currency and theme preferences.

You can manage cookies via your browser settings or our cookie consent banner.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent for analytics at any time.

To exercise any of these rights, contact us at nixarajewels@gmail.com.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure Supabase Row Level Security policies, and OTP-based authentication. No method of transmission over the internet is 100% secure, however we take all reasonable precautions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes your acceptance.

10. Contact Us

For any privacy-related concerns, please contact: